Working With Diverse Clients
Working Effectively with Diverse Clients
As immigrant populations grow in many communities and racism issues become more visible, knowing how to work effectively with diverse clientele is essential. This training is designed to help organizations that serve culturally diverse communities gain the awareness, knowledge, and skills to provide services in an appropriately sensitive way and to build programs that are more inclusive of the needs of their constituents.
In addition, issues such as communicating with non-native English speakers, becoming aware of stereotypes, testing assumptions about behavior, spotting micro-aggressions, and discovering how personal values affect interactions are addressed.
Workshop Goal
To build awareness of how cultural difference impact your interactions with diverse clients and to build the knowledge and skills to provide effective services to clients with backgrounds that differ in culture, race, economic status, etc.
Training Objectives
- Explore and understand the most common U.S. American values, how they contrast with values from different countries, and why this affects your organization
- Become aware of personal biases and stereotypes that can affect client relationships
- Identify ways to address challenging cultural behaviors from clients
- Address language barriers when working with limited-English speaking clients
- Learn how to build programs that are culturally competent and inclusive
- Spot micro-aggressions and learn how to respond
Approach
This highly interactive workshop is customized to meet your organization’s particular needs while ensuring the material is interesting, motivating, and relevant. A variety of training techniques are used to help participants examine their own cultural values and beliefs, explore their biases and preferences, and build the skills necessary to succeed in the dynamics of cross-cultural interactions with clients.
After the training, participants will:
- Be more mindful of their own culture and the effect it has on their daily interactions with clients
- Anticipate and react appropriately to culturally sensitive situations
- Understand the reasons behind potential conflicts involving culture
- Communicate better with clients holding different values
- Understand and apply the elements of cultural competence for delivering better service