Global Business
Communicating Across Cultures for Global Business
Advancements in technology have made international business a day-to-day reality for small and large businesses alike. Our “Communicating Across Cultures for Global Business” training focuses on effective strategies to increase efficiency and profitability by reducing cross-cultural communication barriers. This workshop addresses issues such as communicating with non-native English speakers, dispelling stereotypes, and recognizing how cultural norms affect interactions.
Workshop Goal
To build awareness of how cultural differences may impact your interactions with staff from different backgrounds and to develop the skills necessary to provide quality service to customers around the world.
Training Objectives
- Identify unconscious cultural norms to recognize and dispel stereotypes
- Develop communication skills that minimize miscommunication
- Recognize surface and deep cultural behaviors and how to deal with them
- Improve communication with non-native English speakers
- Master the skills to effectively interact with international customers, clients, and coworkers
- Learn how to approach and solve difficult intercultural misunderstandings
Approach
This highly interactive workshop is customized to meet your organization’s particular needs while ensuring the material is interesting, motivating, and relevant. A variety of training techniques are used to help participants examine their own cultural values and beliefs, explore their biases and preferences, and build the skills necessary to succeed in the dynamics of cross-cultural interactions.
After the training, participants will:
- Global businesses with offices in countries across the globe
- Companies that send employees oversees for work
- Employees of domestic businesses who work with international customers
- Job seekers who want to learn, improve, and practice the cross-cultural skills needed for employment in today’s increasingly globalized world
- Expatriate employees returning to the United States who want to minimize reverse culture shock